While You're Here
As a new or long-term patient or visitor, Granville Health System recognizes how difficult it can be to find your way around a new facility or to locate amenities and services.
Whether your stay is short- or long-term, Granville Health Sytem wants to make sure you, your family and friends are comfortable and that you have access to conveniences. During your stay, you or your visitors may need access to food, ATMs, telephones, gifts, newspapers, etc. Be sure to ask if you cannot find the services you need.
This section lists available amenities and where you will find them within the hospital.
Parking for patients and visitors is available 24 hours a day, seven days a week. All parking at Granville Medical Center is free. Patients and visitors are cautioned not to park in reserved areas or certain designated areas. Please be sure to lock your car. If something happens which causes you to need assistance with your vehicle, please call the hospital operator by dialing zero.
Your room assignment at Granville Medical Center is based on your admitting diagnosis and bed availability on the day of your admission. All of the patient rooms are private. If there is anything that you feel needs attention in your room, please inform your nurse. We want to make your stay as pleasant as possible.
Calling Your Nurse
To request assistance, you can use the call button on the TV control, pull the cord in the bathroom, or pull the cord in the shower. This alerts the nurses at the nursing station that you need assistance.
Hospital beds are electrically operated. Your nurse will show you how to properly adjust your bed. Bedside rails are for your protection. They may be raised at night or during the day if you’re resting, recovering from surgery, or taking certain medications.
Telephones are provided in each room, except on the Maximum Care Unit. Patients may receive calls in their rooms from 7:00 a.m. to 9:30 p.m. Local calls may be made at any time from your room by dialing 9 and the number. Long-distance and toll calls can be made at any time by dialing 9 + 0 + (area code) and the number. Long-distance calls cannot be charged to your room. You can make a credit card call or charge a long-distance call back to your home number. You may call the hospital operator by dialing 0 at any time for assistance.
To Place a Call
Dial the last 4 digits of the number
9 + seven-digit number
9 + 0 + (area code) + (seven-digit number)
Patient Financial Services.....................................3254/3239
Color television sets are provided free of charge in each room. Use the control pad by your bed to turn on your TV, change channels, or adjust the volume. Please be considerate of other patients by playing television sets softly and by turning off your set at bedtime.
Wholesome, nourishing and well-balanced meals are an important part of your treatment and recovery. Granville Medical Center makes every effort to provide nutritious meals that are prepared according to your doctor’s orders. Patients are served breakfast between 7:30 a.m. and 8 a.m., lunch between 11:30 a.m. and 12:00 noon, and dinner between 5 p.m. and 6 p.m. If you are on a special diet prescribed by your doctor, you will receive menus tailored to your specific needs. Since some patients are on restricted diets, we ask that visitors do not bring food to patients, other than items approved by the patient’s physician.
The cafeteria at Granville Medical Center is open seven days a week. The hours are:
• Breakfast: Monday thru Friday 7:00 a.m. – 9 a.m.
Saturday & Sunday 8 a.m. – 9 a.m.
• Lunch: 11:30 a.m. – 1:30 p.m.
• Dinner: 5:30 p.m. – 6:30 p.m.
Visitors are welcome to eat in the cafeteria during these hours.
Vending machines for snacks and beverages are located on the first floor next to the cafeteria. A soda machine is also located outside the Emergency Room entrance. They are available 24 hours a day.
Granville Medical Center is dedicated to quality patient care through a holistic approach to medicine. This approach addresses the needs of the whole person – physical, emotional and spiritual. Your admission to the medical center has interrupted your life and placed you in an environment that is unfamiliar. We realize that can sometimes be a frightening and traumatic experience – one that requires a great deal of understanding to sort through the many questions and concerns that come to mind. Our chaplains are available to help you and your family members with those concerns on a daily basis. Your nurse will be happy to contact the chaplain, or you can request a chaplain visit when you register for admission to the hospital.
A member of the housekeeping staff cleans your room daily. If there is a housekeeping problem in your room, tell your nurse, and it will be taken care of as soon as possible.
The Volunteer Services department is committed to supporting the goals and objectives of other programs and departments within the hospital by providing compassionate, well-trained people who provide great customer service to patients, visitors and associates.
Mail & Flowers
Mail and flowers will be delivered to your room as they arrive. If they arrive after your discharge, mail will be forwarded to you and the florist will be informed of your discharge. No flowers are allowed in the Maximum Care Unit.
The Chapel is located on the third floor, next to the Maximum Care Unit, and is open 24 hours a day for visitation and quiet prayer. Bibles are located in the Chapel and in patient rooms. Please feel free to use them.
There are designated lounge areas for visitors on each patient floor and on the main floor in the lobby. Specific waiting areas have been designated for families of patients in the Critical Care Units, the Emergency Department and Surgery. During certain hours, a volunteer hostess is on duty in the Surgery Waiting Room to keep family members informed about the progress of surgery.
There is an ATM located on the first floor near the entrance to the outpatient surgery waiting area. This is for employee and customer use.
If You Have a Question or Concern
Our goal at Granville Medical Center is to exceed our customer’s needs. If you have questions or concerns about your care or the service you receive during the time that you are a patient, please tell the person who is taking care of you, or ask to speak to the department director. We encourage you to let us know how we can better serve you. If you have complaints, you can call the Director of Performance Improvement at 919-690-3418. You have the right to lodge a grievance with the North Carolina Department of Health and Human Services, Division of Facility Services (Licensure and Certification, Acute/Home Care), 2712 Mail Service Delivery Center, Raleigh, North Carolina 27699-2713, Attention: Assistant Chief; telephone at 1-800-624-3004. If you have complaints related to the quality of care or premature discharge from the hospital, you have the right to request a review by the North Carolina Peer Review Organization (MRNC, 100 Regency Forest Drive, Cary, North Carolina 27511).
For Your Safety
Due to the potential risk to patient equipment, cellular phones may not be used by patients and visitors inside the hospital.
As of October 1, 2008 all tobacco products – including cigarettes, cigars, pipes and chewing tobacco – are prohibited on all Granville Health System campuses, both inside and outside.
For your protection, the hospital conducts fire and disaster drills regularly. If a drill occurs while you are here, please remain in your room and do not become alarmed. The hospital is a fire-resistant building, and the staff is trained in fire protection.
Granville Medical Center will encourage patients to send home with family members, if possible, any valuable belongings (e.g., wallet, purse, jewelry, keys). However, if the patient is unable to do so, the staff will place the valuables in the safe at Granville Medical Center. You will be given an itemized, written receipt for all items, which must be presented when you withdraw them. Granville Medical Center will not be responsible for any articles that are not placed in the safe.
Gifts for Patients
Visitors should check with the nurse before bringing gifts of food or drink to patients. Please check with the nurse to make sure your gift is appropriate. On the Intensive Care Unit, please check with the unit before bringing any gifts for patients.
Partnering with Our Patients
Many hospitals across the country are working to make health care safety a priority. We encourage our patients to be active participants in their health care through the use of the “Speak Up” program.
• Be involved – Help make decisions about your care and treatment. Follow the doctor’s plan for your care.
• Speak up – Talk to your health care providers if you have questions/concerns. You have the right to question anyone who is involved in your medical care. Write down any questions so you can ask the doctor or nurse.
• Identification – Wear your name band at all times. Remind the staff to check your name band before they give you medicine, take blood tests, or give you blood.
• Hand washing – Hand washing is an important way to prevent the spread of infections in the hospital. Ask the staff if they have washed their hands before they take care of you.
• Know about your medicines – Tell your doctor or nurse about any medicines that you are taking (be sure to include any over-the-counter drugs, herbal medicines, or home remedies). Know what medicines you are taking, why you are taking them, what they look like, what time you take them, and any possible side effects of the medicines.
• Help prevent falls – Call for help to get out of bed or a chair, especially if you feel dizzy or if you are unsteady on your feet. Wear non-skid slippers or slipper socks.
• Going home – Know what to do when you go home from the hospital. Make sure you understand your medication, diet and activity restrictions. Let your doctor or nurse know if you need help arranging for any special care or equipment at home. At Granville Medical Center it is our goal to provide high-quality care. Your doctor, nurse and other health care providers want you to be involved. Remember, SPEAK UP. If you have any concerns about patient care and safety in the hospital that the hospital has not addressed, you are encouraged to contact the hospital management at 919-690-3405 or the risk manager at 919-690-3418. If your concerns cannot be resolved through the hospital, you may contact the Joint Commission’s Office of Quality Monitoring to report any concerns or register complaints by either calling 1-800-994-6610 or e-mailing firstname.lastname@example.org.