Convenience Services

 
Your Room
Your room assignment at Granville Medical Center is based on your admitting diagnosis and bed availability on the day of your admission. All of the patient rooms are private. If there is anything that you feel needs attention in your room, please inform your nurse. We want to make your stay as pleasant as possible.
 
Calling Your Nurse
To request assistance, you can use the call button on the TV control, pull the cord in the bathroom, or pull the cord in the shower. This alerts the nurses at the nursing station that you need assistance.
 
Your Bed
Hospital beds are electrically operated. Your nurse will show you how to properly adjust your bed. Bedside rails are for your protection. They may be raised at night or during the day if you’re resting, recovering from surgery, or taking certain medications.
 
Telephones
Telephones are provided in each room, except on the Maximum Care Unit. Patients may receive calls in their rooms from 7:00 a.m. to 9:30 p.m. Local calls may be made at any time from your room by dialing 9 and the number. Long-distance and toll calls can be made at any time by dialing 9 + 0 + (area code) and the number. Long-distance calls cannot be charged to your room. You can make a credit card call or charge a long-distance call back to your home number. You may call the hospital operator by dialing 0 at any time for assistance.
 
To Place a Call
In-house Calls
Dial the last 4 digits of the number
 
Local Calls
9 + seven-digit number
 
Long-Distance Calls
9 + 0 + (area code) + (seven-digit number)
 
Telephone Extensions
Main Hospital/Operator..........................................................0
Admitting..................................................................3328/3333
Financial Counseling............................................3267/3436
Administration...................................................................3405
Discharge Planning.........................................................3241
Chaplain.............................................................................5273
Cafeteria.............................................................................4439
Patient Financial Services.....................................3254/3239
Complaints/Concerns......................................................3418
 
Television
Color television sets are provided free of charge in each room. Use the control pad by your bed to turn on your TV, change channels, or adjust the volume. Please be considerate of other patients by playing television sets softly and by turning off your set at bedtime.
 
Food Service
Wholesome, nourishing and well-balanced meals are an important part of your treatment and recovery. Granville Medical Center makes every effort to provide nutritious meals that are prepared according to your doctor’s orders. Patients are served breakfast between 7:30 a.m. and 8 a.m., lunch between 11:30 a.m. and 12:00 noon, and dinner between 5 p.m. and 6 p.m. If you are on a special diet prescribed by your doctor, you will receive menus tailored to your specific needs. Since some patients are on restricted diets, we ask that visitors do not bring food to patients, other than items approved by the patient’s physician.
 
Cafeteria
The cafeteria at Granville Medical Center is open seven days a week. The hours are:
• Breakfast: Monday thru Friday 7:00 a.m. – 9 a.m.
                      Saturday & Sunday 8 a.m. – 9 a.m.
• Lunch: 11:30 a.m. – 1:30 p.m.
• Dinner: 5:30 p.m. – 6:30 p.m.
Visitors are welcome to eat in the cafeteria during these hours.
 
Vending Machines
Vending machines for snacks and beverages are located on the first floor next to the cafeteria. A soda machine is also located outside the Emergency Room entrance. They are available 24 hours a day.
 
Chaplain Services
Granville Medical Center is dedicated to quality patient care through a holistic approach to medicine. This approach addresses the needs of the whole person – physical, emotional and spiritual. Your admission to the medical center has interrupted your life and placed you in an environment that is unfamiliar. We realize that can sometimes be a frightening and traumatic experience – one that requires a great deal of understanding to sort through the many questions and concerns that come to mind. Our chaplains are available to help you and your family members with those concerns on a daily basis. Your nurse will be happy to contact the chaplain, or you can request a chaplain visit when you register for admission to the hospital.
 
Housekeepers
A member of the housekeeping staff cleans your room daily. If there is a housekeeping problem in your room, tell your nurse, and it will be taken care of as soon as possible.
 
Volunteers
The Volunteer Services department is committed to supporting the goals and objectives of other programs and departments within the hospital by providing compassionate, well-trained people who provide great customer service to patients, visitors and associates.
 
Mail & Flowers
Mail and flowers will be delivered to your room as they arrive. If they arrive after your discharge, mail will be forwarded to you and the florist will be informed of your discharge. No flowers are allowed in the Maximum Care Unit.
 
Chapel
The Chapel is located on the third floor, next to the Maximum Care Unit, and is open 24 hours a day for visitation and quiet prayer. Bibles are located in the Chapel and in patient rooms. Please feel free to use them.
 
Waiting Areas
There are designated lounge areas for visitors on each patient floor and on the main floor in the lobby. Specific waiting areas have been designated for families of patients in the Critical Care Units, the Emergency Department and Surgery. During certain hours, a volunteer hostess is on duty in the Surgery Waiting Room to keep family members informed about the progress of surgery.
 
ATM
There is an ATM located on the first floor near the entrance to the outpatient surgery waiting area. This is for employee and customer use.
 
If You Have a Question or Concern
Our goal at Granville Medical Center is to exceed our customer’s needs. If you have questions or concerns about your care or the service you receive during the time that you are a patient, please tell the person who is taking care of you, or ask to speak to the department director. We encourage you to let us know how we can better serve you. If you have complaints, you can call the Director of Performance Improvement at 919-690-3418. You have the right to lodge a grievance with the North Carolina Department of Health and Human Services, Division of Facility Services (Licensure and Certification, Acute/Home Care), 2712 Mail Service Delivery Center, Raleigh, North Carolina 27699-2713, Attention: Assistant Chief; telephone at 1-800-624-3004. If you have complaints related to the quality of care or premature discharge from the hospital, you have the right to request a review by the North Carolina Peer Review Organization (MRNC, 100 Regency Forest Drive, Cary, North Carolina 27511).