For Your Safety
Due to the potential risk to patient equipment, cellular phones may not be used by patients and visitors inside the hospital.
As of October 1, 2008 all tobacco products – including cigarettes, cigars, pipes and chewing tobacco – are prohibited on all Granville Health System campuses, both inside and outside.
For your protection, the hospital conducts fire and disaster drills regularly. If a drill occurs while you are here, please remain in your room and do not become alarmed. The hospital is a fire-resistant building, and the staff is trained in fire protection.
Granville Medical Center will encourage patients to send home with family members, if possible, any valuable belongings (e.g., wallet, purse, jewelry, keys). However, if the patient is unable to do so, the staff will place the valuables in the safe at Granville Medical Center. You will be given an itemized, written receipt for all items, which must be presented when you withdraw them. Granville Medical Center will not be responsible for any articles that are not placed in the safe.
Gifts for Patients
Visitors should check with the nurse before bringing gifts of food or drink to patients. Please check with the nurse to make sure your gift is appropriate. On the Intensive Care Unit, please check with the unit before bringing any gifts for patients.
Partnering with Our Patients
Many hospitals across the country are working to make health care safety a priority. We encourage our patients to be active participants in their health care through the use of the “Speak Up” program.
• Be involved – Help make decisions about your care and treatment. Follow the doctor’s plan for your care.
• Speak up – Talk to your health care providers if you have questions/concerns. You have the right to question anyone who is involved in your medical care. Write down any questions so you can ask the doctor or nurse.
• Identification – Wear your name band at all times. Remind the staff to check your name band before they give you medicine, take blood tests, or give you blood.
• Hand washing – Hand washing is an important way to prevent the spread of infections in the hospital. Ask the staff if they have washed their hands before they take care of you.
• Know about your medicines – Tell your doctor or nurse about any medicines that you are taking (be sure to include any over-the-counter drugs, herbal medicines, or home remedies). Know what medicines you are taking, why you are taking them, what they look like, what time you take them, and any possible side effects of the medicines.
• Help prevent falls – Call for help to get out of bed or a chair, especially if you feel dizzy or if you are unsteady on your feet. Wear non-skid slippers or slipper socks.
• Going home – Know what to do when you go home from the hospital. Make sure you understand your medication, diet and activity restrictions. Let your doctor or nurse know if you need help arranging for any special care or equipment at home. At Granville Medical Center it is our goal to provide high-quality care. Your doctor, nurse and other health care providers want you to be involved. Remember, SPEAK UP. If you have any concerns about patient care and safety in the hospital that the hospital has not addressed, you are encouraged to contact the hospital management at 919-690-3405 or the risk manager at 919-690-3418. If your concerns cannot be resolved through the hospital, you may contact the Joint Commission’s Office of Quality Monitoring to report any concerns or register complaints by either calling 1-800-994-6610 or e-mailing firstname.lastname@example.org.