Patient Relations, Your Hospital Team

 
The Medical Staff
The physician who admits you is responsible for directing your care while you are in the hospital. Your physician, as the coordinator for your treatment program, should be consulted if you have questions about your illness.
 
The Nursing Staff
The Nursing Services department is equipped to handle a variety of acute care situations. Your primary and secondary medical needs are assessed when you come to the hospital. Services available include intensive care, intermediate care, emergency services, and surgical services. Nursing Services at Granville Medical Center are committed to clinical excellence and dedication to patient satisfaction. Patient care areas within nursing services are structured to provide an environment that promotes the professional practice model and is supportive of collective and individual efforts to continuously improve the quality of nursing care delivered. Patient satisfaction is evaluated to continuously improve our clinical and bedside service. The goal for nursing at Granville Medical Center is to not only meet, but to exceed patient care standards for the people we serve.
 
Chaplain Services
Granville Medical Center is dedicated to quality patient care through a holistic approach to medicine. This approach addresses the needs of the whole person – physical, emotional and spiritual. Your admission to the medical center has interrupted your life and placed you in an environment that is unfamiliar. We realize that can sometimes be a frightening and traumatic experience – one that requires a great deal of understanding to sort through the many questions and concerns that come to mind. Our chaplains are available to help you and your family members with those concerns on a daily basis. Your nurse will be happy to contact the chaplain, or you can request a chaplain visit when you register for admission to the hospital.
 
Housekeepers
A member of the housekeeping staff cleans your room daily. If there is a housekeeping problem in your room, tell your nurse, and it will be taken care of as soon as possible.
 
Volunteers
The Volunteer Services department is committed to supporting the goals and objectives of other programs and departments within the hospital by providing compassionate, well-trained people who provide great customer service to patients, visitors and associates.
 
Other Personnel
During your stay many other health care professionals, including personnel from the Laboratory and Imaging Services, and physical or occupational therapists, may visit you.
 
Hospitalists
Granville Medical Center has two hospitalists who are specialists in internal medicine. Our hospitalists assist primary care physicians (PCPs) with providing treatment for their inpatient or hospitalized patients 24 hours a day, 7 days a week. They work closely with the PCP and hospital staff to coordinate patient services from admission to discharge–managing patients in all areas of the hospital, including the intensive care units, medical units and surgical units. They order diagnostic tests, monitor patients’ conditions, make treatment decisions and coordinate patient care among other members of the hospital medical staff. Because they are constantly on site, they are readily available to speak with families, and are able to respond to unexpected changes in a patient’s condition at any time, including days, nights and weekends.
 
If You Have a Question or Concern
Our goal at Granville Medical Center is to exceed our customer’s needs. If you have questions or concerns about your care or the service you receive during the time that you are a patient, please tell the person who is taking care of you, or ask to speak to the department director. We encourage you to let us know how we can better serve you. If you have complaints, you can call the Director of Performance Improvement at 919-690-3418. You have the right to lodge a grievance with the North Carolina Department of Health and Human Services, Division of Facility Services (Licensure and Certification, Acute/Home Care), 2712 Mail Service Delivery Center, Raleigh, North Carolina 27699-2713, Attention: Assistant Chief; telephone at 1-800-624-3004. If you have complaints related to the quality of care or premature discharge from the hospital, you have the right to request a review by the North Carolina Peer Review Organization (MRNC, 100 Regency Forest Drive, Cary, North Carolina 27511).