GHS EARNS TOP 10 HOSPITAL OF CHOICE AWARD
GHS NAMED AS ONE OF THE TOP 10 US HOSPITALS
The American Alliance of Healthcare Providers (AAHP) has named Granville Health System (GHS) as one of the top 10 hospitals in the country in their 2011 Hospital of Choice Awards, announced January 24, 2011.
This award recognizes America’s “most customer-friendly hospitals,” according to Ric Vincent Parr, President of AAHP. It is “designed to find America’s most customer-friendly hospitals based either on an extensive application process, or by a review of a facility’s public communication and staff interaction with customers,” according to a press release from the alliance.
Each year AAHCP evaluates approximately 400 hospitals for consideration of this Award. Approximately one hundred hospitals are recognized annually. The application process requires a review of six principal areas of consideration including Standards of Conduct, Performance Management and Improvement, Staff Development and Training, Systems of Communication, Good Citizenship, and Educational and Promotional Material available to consumers.
The Top Ten winners will have an opportunity to compete for the Hospital of the Year Award which will be announced in April 2011. In random order, here is the list of this year's most successful hospitals in customer service.
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University of Kansas Hospital
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Kansas City
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KS
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UCLA Medical Center
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Los Angeles
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CA
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Granville Health System
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Oxford
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NC
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Silver Cross Hospital
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Joliet
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IL
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The Ohio State University Medical Center
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Columbus
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OH
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Twin Cities Hospital
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Niceville
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FL
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Scott & White Healthcare
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Austin
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TX
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Pikeville Medical Center
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Pikeville
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KY
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Valley Health System
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Ridgewood
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NJ
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Health Central
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Ocoee
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FL
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Past Hospital of Choice Award recipients include The Johns Hopkins Hospital, the Mayo Clinic in Rochester, Minnesota, and the Cleveland Clinic in Ohio.
“Granville Health System employees do a fantastic job,” said L.C. Adcock, Chairman of the GHS Board of Trustees. “This award is proof positive that our health care system’s customer service is second to none and our commitment to the community remains unparalleled.”
The Hospital of Choice Awards celebrate hospitals that go beyond their walls in pursuit of excellence and quality care—organizations that have developed collaborative relationships with not only patients, but with physicians and other health care organizations in the community.