Patient Visitation

The following visitation rules apply to Granville Health System:

  • Visiting hours are from 8:00 am until 7:00 pm.
  • All caregivers and visitors will be screened upon entry to determine if they have symptoms of illness or exposure to risks. Any visitors not seeking treatment with symptoms of COVID-19 may not be permitted to visit.
  • All persons entering any Granville Health System location will be required to wear a surgical mask at all times. All persons entering Granville Health System are also required to sanitize their hands.
  • All hospital visitors are asked to use the front entrance of Granville Medical Center. Emergency Department patients and visitors are asked to use the emergency entrance.
  • Overnight visitation will be permitted in support of holistic care.
  • Members of the clergy and hired personnel accompanying the patient (e.g., outside facility sitters, guards, etc.) are welcome in addition to any visitors. They must follow masking and all other requirements while in our facility.

Non COVID-19 Positive Patients

Inpatients

  • Two asymptomatic visitors age 18 or older are allowed to visit in the room; Switching allowed.

Labor & Delivery

  • Two asymptomatic visitors age 18 or older are allowed to visit in the room; Switching allowed.

Pediatric

  • Two asymptomatic visitors age 18 or older are allowed to visit in the room; Switching allowed.

Pediatric Emergency Department

  • Two asymptomatic visitors are allowed to visit in the room; switching allowed.

Emergency Department

  • Two asymptomatic visitors are permitted; switching allowed.

Ancillary Services

  • The Laboratory, Imaging Department, and Surgical Services may have (2) two visits. Switching allowed.

Granville Medical Center may consider exceptions to any visitation procedures and guidelines on a case-by-case basis. Additionally, in lieu of visits, the facility encourages alternative means of communication such as virtual communication, including telephone calls and video communication through personal devices

This plan takes into consideration patient and public health safety as well as the emotional and care needs of patients and their families who are facing illness or life-events in separation and, therefore, ensures generally available visitation for patients in clinical care settings. This policy ensures that the rights for patients to receive visits by family and caregivers will not be impacted during declared disasters and emergencies. This does not restrict visitation to COVID positive patients and may be precluded when unsafe conditions exist. Virtual visitation may be a way to facilitate visits between family members and COVID positive patients, and that limitations may apply to the number of in person visitors.

GHS may impose clinically necessary restrictions that are based on infection control procedures to prevent or control COVID infections, including but not limited to, requiring such visitors to submit to health screenings, restricting those who fail the health screenings or who test positive for COVID, or requiring visitors to wear personal protection equipment and to socially distance in accordance with CDC Interim Infection Prevention and Control Recommendations for Healthcare Personnel During the Coronavirus Disease 2019 (COVID-19) Pandemic Guidelines.

GHS shall allow compassionate care visits. GHS may require compassionate care visitors to submit to health screenings necessary to prevent the spread of infectious diseases, and, notwithstanding anything to the contrary in this section, GHS may restrict a compassionate care visitor who does not pass a health screening requirement or who has tested positive for an infectious disease in accordance with CDC Interim Infection Prevention and Control Recommendations for Healthcare Personnel During the Coronavirus Disease 2019 (COVID-19) Pandemic Guidelines. GHS may require compassionate care visitors to adhere to infection control procedures, including wearing personal protective equipment. GHS may also impose additional infection control related restrictions on visitors to COVID positive patients. For example, GHS may limit such visits to the patients’ rooms and restrict such visitors from spending time in other locations in the hospital, as recommended by the CDC. Compassionate care situations that require visits include, but are not limited to, the following:

a. End-of-life situations.

b. A patient who was living with his or her family before recently being admitted to the facility is struggling with the change in environment and lack of physical family support.

c. A patient who is grieving after a friend or family member recently passed away.

d. A patient who needs cueing and encouragement with eating or drinking, previously provided by family or caregivers, is experiencing weight loss or dehydration.

e. A patient, who used to talk and interact with others, is experiencing emotional distress, seldom speaking, or crying more frequently when the patient had rarely cried in the past.

The patient, and when appropriate, the patient’s representative has the right to have any concerns, complaints and grievances addressed. Sharing concerns, complaints and grievances will not compromise a patient’s care, treatment or services. If the patient has a concern, complaint, or grievance, he/she may call the Quality/Risk Department at 919-690-2147 or the Compliance Officer at 919-690-3295. The patient has the right to directly contact the North Carolina Department of Health and Human Services (State Survey Agency) at Complaint Hotline: 1-800-624-3004 (within N.C.) or 919-855-4500 or CMS (Centers for Medicare and Medicaid Services at http://ncdhhs.gov/dhsr/ciu/filecomplaint.html or 1-800-624-3004.

Before You Arrive
Going Home
While You're Here
Patient Visitation