Parking
Parking for patients and visitors is available 24 hours a day, seven days a week. All parking at Granville Medical Center is free. Patients and visitors are cautioned not to park in reserved areas or certain designated areas. Please be sure to lock your car. Granville Health System is not responsible for valuables left in vehicles parked on the GHS campus.
Convenience Services
Your Room
Your room assignment at Granville Medical Center is based on your admitting diagnosis and bed availability on the day of your admission. All of the patient rooms are private. If there is anything that you feel needs attention in your room, please inform your nurse. We want to make your stay as pleasant as possible.
Calling Your Nurse
To request assistance, you can use the call button on the TV control, pull the cord in the bathroom, or pull the cord in the shower. This alerts the nurses at the nursing station that you need assistance.
Your Bed
Hospital beds are electrically operated. Your nurse will show you how to properly adjust your bed. Bedside rails are for your protection. They may be raised at night or during the day if you’re resting, recovering from surgery, or taking certain medications.
Telephones
Telephones are provided in each room, except on the Intensive Care Unit. Local calls may be made at any time from your room by dialing 9 and then the number. You may call the hospital operator by dialing 0 at any time for assistance.
To Place a Call
In-house Calls
Dial the last 4 digits of the number
Local Calls
9 + seven-digit number
Telephone Extensions
Main Hospital/Operator: 0
Admitting: 3328/3333
Financial Counseling: 3267/3436
Administration: 3405
Transitional Care Case Manager: 3298
Utilization Review Case Manager: 3241
Chaplain: 5273
Cafeteria: 919-691-3605
Patient Financial Services: 3254/3239
Complaints/Concerns: 2147
Television
Color television sets are provided free of charge in each room. Use the control pad by your bed to turn on your TV, change channels, or adjust the volume. Please be considerate of other patients by playing television sets softly and by turning off your set at bedtime.
Food Service
Nutritious and well-balanced meals are an important part of your recovery. Granville Health System makes every effort to provide nutritious meals that are prepared according to your provider’s orders. Patients are served breakfast between 7:30am and 8:30am, lunch between 12:00pm and 12:30pm, and dinner between 5:00pm and 5:30pm. Your server will come by each day to provide your with a menu, take your orders, and accommodate any special requests.
Cafeteria
The cafeteria at Granville Medical Center is open seven days a week. The hours are:
- Breakfast: Monday thru Friday 7:00 a.m. – 9 a.m.; Saturday & Sunday 8 a.m. – 9 a.m.
- Lunch: 11:30 a.m. – 1:30 p.m.
- Dinner: 5:30 p.m. – 6:30 p.m.
Visitors are welcome to eat in the cafeteria during these hours.
Vending Machines
Vending machines for snacks and beverages are located on the first floor in the front lobby area. A soda machine is also located outside the Emergency Room entrance. They are available 24 hours a day.
Chaplain Services
Granville Medical Center is dedicated to quality patient care through a holistic approach to medicine. This approach addresses the needs of the whole person – physical, emotional and spiritual. Your admission to the medical center has interrupted your life and placed you in an environment that is unfamiliar. We realize that can sometimes be a frightening and traumatic experience – one that requires a great deal of understanding to sort through the many questions and concerns that come to mind. Our chaplains are available to help you and your family members with those concerns on a daily basis. Your nurse will be happy to contact the chaplain, or you can request a chaplain visit when you register for admission to the hospital.
The Chapel is located on the third floor, next to the Intensive Care Unit, and is open 24 hours a day for visitation and quiet reflection.
Environmental Services
A member of the environmental service staff will clean your room daily. Please communicate any cleanliness needs or requests for environmental services to your nurse.
Volunteers
The Volunteer Services department is committed to supporting the goals and objectives of other programs and departments within the hospital by providing compassionate, well-trained people who provide great customer service to patients, visitors and associates.
Mail & Patient Gifts
Mail and flowers will be delivered to your room as they arrive. If they arrive after your discharge, mail will be forwarded to you and the florist will be informed of your discharge. No flowers are allowed in the Intensive Care Unit.
Visitors should check with the nurse before bringing gifts of food or drink to patients. Please check with the nurse to make sure your gift is appropriate. On the Intensive Care Unit, please check with the unit before bringing any gifts for patients.
Waiting Areas
There are designated lounge areas for visitors on each patient floor and on the main floor in the lobby. Specific waiting areas have been designated for families of patients in the Intensive Care Units, the Emergency Department and Surgery.
ATM
There is an ATM located on the first floor near the entrance to the outpatient surgery waiting area. This is for employee and customer use.
If You Have a Question or Concern
Our goal at Granville Medical Center is to exceed our customer’s needs. If you have questions or concerns about your care or the service you receive during the time that you are a patient, please tell the person who is taking care of you, or ask to speak to the department director. We encourage you to let us know how we can better serve you. If you have complaints, you can call the Director of Quality at 919-690-2147. You have the right to lodge a grievance with the North Carolina Department of Health and Human Services, Division of Facility Services (Licensure and Certification, Acute/Home Care), 2712 Mail Service Delivery Center, Raleigh, North Carolina 27699-2713, Attention: Assistant Chief; telephone at 1-800-624-3004. If you have complaints related to the quality of care or premature discharge from the hospital, you have the right to request a review by the North Carolina Peer Review Organization (MRNC, 100 Regency Forest Drive, Cary, North Carolina 27511).
For Your Safety
Smoking Policy
As of October 1, 2008 all tobacco products – including cigarettes, cigars, pipes and chewing tobacco – are prohibited on all Granville Health System campuses, both inside and outside.
Fire Drills
For your protection, the hospital conducts fire and disaster drills regularly. If a drill occurs while you are here, please remain in your room and do not become alarmed. The hospital is a fire-resistant building, and the staff is trained in fire protection.
Patient Valuables
Granville Medical Center will encourage patients to send home with family members, if possible, any valuable belongings (e.g., wallet, purse, jewelry, keys). However, if the patient is unable to do so, the staff will place the valuables in a secured location. An itemized, written receipt will document all items and this receipt must be presented when you withdraw them. Granville Health System will not be responsible for any articles that are not placed in the secured location..
Partnering with Our Patients
Many hospitals across the country are working to make health care safety a priority. We encourage our patients to be active participants in their health care through the use of the “Speak Up” program.
- Be involved – Help make decisions about your care and treatment. Follow the doctor’s plan for your care.
- Speak up – Talk to your health care providers if you have questions/concerns. You have the right to question anyone who is involved in your medical care. Write down any questions so you can ask the doctor or nurse.
- Identification – Wear your name band at all times. Remind the staff to check your name band before they give you medicine, take blood tests, or give you blood.
- Hand washing – Hand washing is an important way to prevent the spread of infections in the hospital. Ask the staff if they have washed their hands before they take care of you.
- Know about your medicines – Tell your doctor or nurse about any medicines that you are taking (be sure to include any over-the-counter drugs, herbal medicines, or home remedies). Know what medicines you are taking, why you are taking them, what they look like, what time you take them, and any possible side effects of the medicines.
- Help prevent falls – Call for help to get out of bed or a chair, especially if you feel dizzy or if you are unsteady on your feet. Wear non-skid slippers or slipper socks.
- Going home – Know what to do when you go home from the hospital. Make sure you understand your medication, diet and activity restrictions. Let your doctor or nurse know if you need help arranging for any special care or equipment at home.
At Granville Medical Center it is our goal to provide high-quality care. Your doctor, nurse and other health care providers want you to be involved. Remember, SPEAK UP. If you have any concerns about patient care and safety in the hospital that the hospital has not addressed, you are encouraged to contact the hospital management at 919-690-3405 or the risk manager at 919-690-2147. If your concerns cannot be resolved through the hospital, you may contact the Joint Commission’s Office of Quality Monitoring to report any concerns or register complaints by either calling 1-800-994-6610 or e-mailing complaint@jcaho.org.
