Patient Relations

Environmental Services

A member of the environmental service staff will clean your room daily. Please communicate any cleanliness needs or requests for environmental services to your nurse.

Volunteers

The Volunteer Services department is committed to supporting the goals and objectives of other programs and departments within the hospital by providing compassionate, well-trained people who provide great customer service to patients, visitors and associates.

Hospitalists

Your inpatient care may be led by a provider called a hospitalist.  Hospitalists are specialists in internal medicine.  Our hospitalists assist primary care providers (PCPs) with providing treatment for their inpatient or hospitalized patients 24 hours a day, 7 days a week. They work closely with the PCP, specialty physician, and hospital staff to coordinate patient services from admission to discharge- managing patients in all areas in the hospital.  They order diagnostic tests, monitor patient conditions, make treatment decisions, and coordinate patient care amount other members of the hospital medical staff.  Because they are constantly on site, they are readily available to speak with families, and are able to respond to unexpected changes in patients condition at any time, including days, nights, and weekends.

Transitional Care

The Transitional Care Team at Granville Health System is responsible for assisting patients with the coordination and continuity of health care during a movement from one healthcare setting to another healthcare setting or to home. This coordination begins when a patient is admitted to the hospital. A Transitional Care Case Manager will visit with you upon admission to learn more about your needs. The Case Manager will work with you, your family, and hospital care team to review discharge goals and needs, and will coordinate options with you and our family for additional treatment or care after discharge (i.e. home health service, equipment, skilled nursing placement or short term rehab or long-term care).

Other Personnel

During your stay many other health care professionals, including personnel from the laboratory, imaging, respiratory therapy, and physical, speech or occupational therapy, may serve as a member of your care team.  Always feel welcome to communication to a member of our care team specially trained to promote your well-being, accelerate your healing, or inspire hope.

If You Have a Question or Concern

Our goal at Granville Health System is to exceed our customer’s needs. If you have questions or concerns about your care or the service you receive during the time that you are a patient, please tell the person who is taking care of you, or ask to speak to the department director. We encourage you to let us know how we can better serve you. If you have complaints, you can call the Director of Quality and Risk at 919-690-2147. You have the right to lodge a grievance with the North Carolina Department of Health and Human Services, Division of Facility Services (Licensure and Certification, Acute/Home Care), 2712 Mail Service Delivery Center, Raleigh, North Carolina 27699-2713, Attention: Assistant Chief; telephone at 1-800-624-3004. If you have complaints related to the quality of care or premature discharge from the hospital, you have the right to request a review by the North Carolina Peer Review Organization (MRNC, 100 Regency Forest Drive, Cary, North Carolina 27511).