Standards for Privacy of Protected Health Information
According to the federal law named the “Health Insurance Portability and Accountability Act” (HIPAA), you have rights concerning the use of individually identifiable health information. Only individuals with a legitimate “need to know” may access, use, or disclose patient information. Protected health information may be released to other covered health care providers without patient authorization if used for treatment, payment, health care operations, or for public good purposes as permitted by state and federal laws. Disclosures of protected health information for uses and disclosures outside treatment, payment and health care operations require patient authorization. While receiving care in the hospital, you may ask that your name not be included in the hospital directory, which means that people asking for you will be told “I have no information about this patient.” If you want to receive deliveries of cards and flowers, then you want your name included in the hospital directory. For a listing of other HIPAA privacy rights, please refer to the Notice of Privacy Practices that was given to you at registration time.
If You Have a Question or Concern
Our goal at Granville Health System is to exceed our customer’s needs. If you have questions or concerns about your care or the service you receive during the time that you are a patient, please tell the person who is taking care of you, or ask to speak to the department director. We encourage you to let us know how we can better serve you. If you have complaints, you can call the Director of Quality and Risk at 919-690-2147. You have the right to lodge a grievance with the North Carolina Department of Health and Human Services, Division of Facility Services (Licensure and Certification, Acute/Home Care), 2712 Mail Service Delivery Center, Raleigh, North Carolina 27699-2713, Attention: Assistant Chief; telephone at 1-800-624-3004. If you have complaints related to the quality of care or premature discharge from the hospital, you have the right to request a review by the North Carolina Peer Review Organization (MRNC, 100 Regency Forest Drive, Cary, North Carolina 27511).
